Department: Client Care
Reporting To: Client Care Manager
Location: South Korea
Position: Client Care Executive (contract) *This is a fixed-term position for one year.

Position Overview
The Client Care Executive will provide essential administrative and operational support to the Client Care Manager for RIMOWA South Korea. This role is dedicated to ensuring data integrity, managing regular reporting, and facilitating seamless communication between the workshop and retail stores to enhance overall service efficiency.

Key Responsibilities
Client Experience & Operations Administrative Support

• Perform day-to-day administrative tasks, including document filing and office management for the CC department.
• Support the CC Manager in document preparation, filing, and office management.
• Support daily operations in collaboration with Retail and Store teams to ensure seamless service delivery.
• Act as the primary coordinator for retail stores, handling inquiries regarding repair status and administrative procedures to ensure premium client experience.

Reporting & Data Management

• Compile and analyze daily/weekly/monthly AS service performance data and KPIs
• Prepare regular reports on repair lead-times, repair rates, and spare parts inventory levels
• Maintain and update the CC database to ensure high data quality and accuracy.

Spare Parts & Operations

• Assist in spare parts ordering, tracking, and stock-taking activities
• Monitor spare parts consumption and report on low-stock items
• Support general workshop operations to ensure a smooth flow of repair cases

Key Requirements

• Bachelor’s degree with 2–4 years of experience in administrative support, customer service, or operations
• Strong proficiency in MS Office, particularly Excel (VLOOKUP, Pivot Tables for data analysis and reporting)
• High level of accuracy and attention to detail when handling numerical data
• Good communication skills in both Korean and English (written and spoken)
• Proactive communication style and ability to multi-task in a fast-paced luxury environment
• Experience in luxury retail or customer service environments is a plus