Role summary:

1. The Senior Customer Care Team Leader is a critical onsite leadership role responsible for owning end‑to‑end performance, capability building, and operational stability of the Korea Customer Care (CC) team. This role goes beyond day‑to‑day people management and acts as the local authority for customer experience, quality standards, operational execution, and cross‑functional alignment.
2. You will lead senior and junior Customer Care Representatives, ensure consistent delivery against SLAs, CSAT, QA, and productivity KPIs, and serve as the primary bridge between the Korea CC team and regional/global stakeholders. This role requires strong judgment, maturity, and the ability to lead through ambiguity and change.
3. Role Duration: Full time
4. Location: Seoul, Korea
5. Onsite

For more details, please refer to this link : https://www.payoneer.com/careers/position/7758472/?gh_jid=7758472

Mandatory Requirements

1. 8+ years of experience in Customer Care / Operations, with at least 5+ years in a people‑leadership role.
2. Proven track record of leading high‑performing customer support teams in a fast‑paced, KPI‑driven environment.
3. Strong command of English and Korean (verbal and written) – required for regional/global collaboration.
4. Demonstrated ability to manage performance using data, dashboards, and structured reviews.
5. Experience handling escalations, ambiguity, and operational change with confidence and sound judgment.
6. High level English/Korean – a must

Preferred / Strong Advantage

1. Experience in fintech, payments, SaaS, or regulated environments.
2. Experience working with global or regional stakeholders across time zones.
3. Background in international or multilingual customer support operations.
4. Experience leading teams through process changes, system migrations, or rapid growth.
5. Japanese language Skills