Key responsibilities include the preparation of proposals and quotations, contract and order registration, initiating billing activities, and addressing client disputes with professionalism and responsiveness. The individual is expected to ensure that all transactional inputs comply with IBM’s Firm Order Policy and business controls guidelines.

The role also involves performing data analysis to support the execution of specific contracts and transactions—such as invoice checks, product reconciliation, and billing validation—leveraging existing reports and tools. The individual is encouraged to actively use available AI technologies to enhance data accuracy, efficiency, and overall analytical capability.

Building and maintaining strong working relationships with clients and internal stakeholders is essential. The individual is expected to contribute towards achieving team and organizational KPIs, demonstrating a commitment to operational excellence and client satisfaction.

* Communication & Interpersonal Skills
 * Attention to Detail
 * Problem‑Solving & Critical Thinking
 * Customer‑Centric Mindset
 * Adaptability & Learning Agility
 * Teamwork & Collaboration