Position Summary

The Partner Retail Executive / Supervisor is responsible for driving sales growth, operational excellence, and store performance optimization across Wholesale, Travel Retail (Duty Free), E-commerce, and CRC channels.

The position plays a key role in strengthening partner relationships, improving in-store execution, and enhancing overall business visibility through structured reporting and analysis.

Key Responsibilities

1. Sales & Business Development

1. Drive sales performance and profitability across Wholesale, Travel Retail, E-commerce, and CRC channels.
2. Achieve or exceed turnover and operating profit targets for assigned channels.
3. Negotiate commercial terms, annual agreements, marketing investments, and growth plans with wholesale and travel retail partners.
4. Identify new business opportunities and develop strategic partnerships to expand distribution.
5. Develop channel-specific growth strategies based on performance analysis and market insights.

2. Store Performance Management & Sales Activation

1. Closely monitor sell-out performance by POS and proactively identify risks and opportunities.
2. Develop and implement action plans to improve underperforming stores.
3. Plan and execute sales-boosting activations including promotions, in-store events, clienteling initiatives, training programs, and incentive schemes.
4. Support partners in driving local marketing initiatives aligned with brand guidelines.
5. Ensure strong in-store execution including VM standards, product display, storytelling, and customer experience.
6. Conduct regular store visits to review KPIs, staff readiness, and competitive landscape.

3. Channel Operations & Commercial Execution

1. Ensure optimal product assortment, stock allocation, and replenishment management to maximize sell-out.
2. Monitor E-commerce and CRC performance, identifying opportunities to improve conversion, service quality, and retention.
3. Oversee operational processes including order management, delivery follow-up, credit management, and after-sales coordination.
4. Ensure smooth execution of commercial agreements in compliance with internal policies and legal requirements.
5. Coordinate closely with Supply Chain, Finance, and Marketing to ensure operational efficiency.

4. Planning, Reporting & Performance Analysis

1. Manage sell-in planning and closely track sell-out trends across all channels.
2. Prepare and deliver regular sales reports including weekly, monthly, and quarterly performance reviews.
3. Analyze POS-level KPIs (sales, stock cover, productivity, conversion where applicable).
4. Provide actionable insights based on sales data, competitor activity, and market trends.
5. Proactively propose corrective action plans based on performance gaps.

Experience & Qualifications

1. Minimum 3 years of experience in a similar commercial or retail performance role within luxury goods.
2. Strong understanding of wholesale and travel retail environments; experience in e-Commerce is a plus.
3. Hands-on experience in store performance management and activation planning.
4. Strong analytical capability and proficiency in sales reporting and forecasting.
5. Commercially driven with strong negotiation skills.
6. Experience working in a matrix organization and cross-functional collaboration.
7. Fluency in English (written and spoken).

Key Competencies

1. Strong business ownership and accountability.
2. High level of analytical rigor and reporting discipline.
3. Result-oriented with strong execution capability.
4. Ability to translate data into practical sales action plans.
5. Strong stakeholder management and influencing skills.
6. Operationally detail-oriented yet strategically minded.
7. Agile and adaptable in a fast-paced luxury retail environment.