Demo Management

1. Manage inbound/outbound demo units and perform basic condition checks.
2. Coordinate demo schedules with distributors, events, and congresses.
3. Prepare demo units and samples for exhibitions and workshops

Distributor & Customer Support

1. Process distributor orders in ERP(SAP) and respond to stock and delivery inquiries.
2. Handle basic customer inquiries related to products and orders.

Direct Sales Support

• Support documentation needs including tax invoices, certificates, and related documents.
• Enter and update Direct Sales orders in ERP(SAP)
• Assist with product shipments for sales goods or demo units.

Inventory & Logistics Coordination

1. Manage physical inventory and conduct monthly stock checks with Logistics.
2. Coordinate invoice issuing, delivery, and logistics with Finance and Logistics teams.

Quality & Complaint Handling

1. Receive and report product complaints in compliance with company policy.
2. Facilitate internal communication between Sales, Service, and other teams for proper complaint resolution.

• Minimum 3~8 years of experience in the medical or medical device industry 
• Strong ability to quickly understand and process information 
• Ability to prioritize tasks and meet deadlines 
• Intermediate English skills (written and verbal) 
• Strong communication and interpersonal skills with a collaborative mindset 
• Proficient in Microsoft Office with solid reporting abilities 
• Experience with SAP or ERP systems preferred