Brand / Division: Van Cleef & Arpels / Online Retail Team
Reporting to Senior Online Retail Manager
 
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MAIN PURPOSE

In this continuous growing and dynamic context for Online, E-Business Operations specialist will ensure the efficiency of the day-to-day operational activities in the Market and will become the key connector between our online retail boutiques (Web, CRC, Omnichannel) and several other departments. Working as key element of the team, he/she will establish the excellence of our services and lead new roads to the clients, driving continuous improvements of our operations. 

KEY RESPONSIBILITIES

1. Manage the eBusiness systems & flows
• Understand the key systems (ERP, Middleware,…) used on daily basis to manage and fulfill online orders in order to identify frictions and any enhancements needed – escalate & discuss evolutions needs with the Region
• Implement & iterate the business rules in line with HQ Guidelines 
• When business rules need to be adapted to reflect the changing client behaviors and delighters, propose evolutions and discuss with the Region 
• Manage the implementation of new processes and systems as a systems (SAP) key user 

2. Guarantee the execution of all eBusiness services in the Market

• Build a relationship with all key stakeholders and internal partnerships (logistics, retail, supply chain, etc) to ensure good communication, smooth processes and efficiency gains 
• Ensure the setup and availability of components needed to fulfill the orders (stock, consumables, services e.g. engraving, etc.)
• Manage arbitration for online order stock requests locally, liaising with internal and external partners to guarantee correct order fulfilment (boutiques, Supply Chain, logistics…) – escalate to Region if conflict arise

3. New Project Support & Engagement 
• Execution of New project KUT, UAT test for launch and communicate with Regional team to solving the issue and know update of market status. 
• Participate the OPEX initiative meeting and Share the Market demand and Best practice 

* 계약형태 : 파견계약직 (~27.06.30)

* 근무지역 : 서울 명동 Van Cleef & Arpels Office

- Minimum 3 years of experience in an E-Business Operation (Luxury / consulting / retail is a plus)

- Bachelor’s degree

- Proficient in SAP and Excel query skillset and adaptable to running different systems
- Strong business process understanding
- Proactive and “Can-do” attitude
- Excellent communication skill in Korean and English