Primary Purpose
Support the smooth and accurate daily operations of Coach Korea E-Commerce across D2C and third-party (3P) channels. The role focuses on inventory readiness in coordination with the Allocation team, operational coordination with the 3P agency, consumables management and ordering, and expense processing. It requires careful execution, clear communication, and consistent follow-up to ensure tasks are completed accurately and on time.

Key Responsibilities
1. Inventory Readiness & Allocation Coordination

• Maintain inventory and stock movement trackers; review stock availability and flag low stock, out-of-stock items, or data discrepancies to the relevant teams.
• Gather replenishment and stock transfer needs from the E-Commerce team and 3P agency, and coordinate requests and priorities with the Allocation team.
• Prepare and follow up on approved store-to-store (STS) and other stock transfer requests with stores, Logistics, and the agency; track completion and share status updates.
• Support inventory readiness for launches, campaigns, and daily trading by checking required quantities, transfer schedules, and stock updates; escalate delays or unresolved issues promptly.

2. 3P Agency Operational Coordination

• Coordinate daily operational communication with the 3P agency, providing clear requests, supporting information, and agreed deadlines.
• Consolidate routine inventory, product information, and order-related queries, and connect the agency with the relevant internal teams for resolution.
• Maintain an action tracker, follow up on outstanding items, and verify that requested updates are completed accurately; escalate recurring issues or delays to the E-Commerce team.

3. Consumables Management & Ordering

• Monitor stock levels and usage of E-Commerce packaging and other consumables, including shopping bags, boxes, and related supplies.
• Coordinate replenishment needs, confirm specifications, quantities, and delivery dates, and arrange orders through the approved process.
• Track deliveries and receipts with suppliers and relevant teams; maintain ordering records and flag potential shortages or excess stock.

4. Expense Processing & Administrative Support

• Prepare purchase orders (POs), payment requests, and supporting documents in line with company procedures and approval requirements.
• Check supplier quotations, invoices, and supporting records for accuracy; coordinate with vendors, Finance, and internal approvers to resolve discrepancies.
• Maintain expense and payment trackers, monitor submission deadlines, and follow up on outstanding approvals and payment status.

5. Operational Reporting & Process Support

• Update routine inventory, sales, and operational reports using agreed templates; check data accuracy and keep shared files organized and current.
• Maintain checklists, process notes, and handover records so recurring tasks can be completed consistently and on time.
• Use Excel and, where appropriate, AI tools to simplify repetitive work, organize information, and improve reporting; check the accuracy of outputs before use.

Qualifications & Skills

• Both entry-level and experienced candidates are welcome; relevant internships or experience in E-Commerce, retail operations, administration, or inventory coordination are a plus.
• Strong attention to detail: able to check quantities, product codes, dates, and amounts carefully, identify missing information, and correct errors before submission.
• Clear and proactive communication: able to explain requests, confirm next steps and deadlines, and provide timely updates to internal teams and external partners.
• Good organizational skills and reliable follow-through: able to manage multiple routine tasks, maintain accurate records, and track open items through to completion.
• Working proficiency in Excel for maintaining trackers, reconciling files, and preparing reports, including sorting and filtering, lookup functions such as XLOOKUP or VLOOKUP, SUMIF/SUMIFS, and PivotTables.
• Proficiency with AI tools for practical tasks such as drafting communications, summarizing information, assisting with Excel formulas, and improving routine workflows is preferred; ability to review and validate outputs is important.
• Strong written and verbal communication in Korean and working-level English for routine emails, documents, and communication with overseas colleagues.
• Interest in E-Commerce and the fashion business; willingness to learn new systems and processes, work collaboratively, and ask questions or seek support when needed.