o      Training Design & Implementation (40%)
   [Program Planning & Content Development]
▪           Plan and update yearly / monthly training program according to Brand’s marketing calendar
▪           Develop, localize, and translate training modules and materials (documents, digital tools, etc.) in collaboration with Brand HQ or Training Partner, ensuring alignment with local needs and business objectives 
▪           Update and upload training content to the learning platform as needed, ensuring it aligns with business objectives and is accessible to employees.
▪            Design, develop, and deliver retail training programs led by the RT&Q team, contributing to company-wide learning initiatives and capability development.
▪            Actively participate in cross-functional training projects and contribute to the development of new training modules, learning content, and educational tools to address evolving business and frontline needs.
   [Training Delivery & Talent Development]
▪           Conduct new product training to develop BAs’ service/ selling skills and enhance product knowledge that includes the comparison of competitor’s information.
▪           Deliver brand-led training programs, including onboarding and upskilling for new hires and key positions
▪           Facilitate in-store learning using checklists, training tools, and product knowledge materials aligned with brand and service goals
▪           Promote and monitor the use of e-learning platforms and digital tools
▪           BA Seminar event-planning, arranging with co-work with regional & local teams and attending international training seminars.
▪           Provide Chinese training, materials in Chinese in collaborations with Chinese Trainer
▪           Talent development for store employees, including the management of specialists
▪           Make-up Artist management, including make-up shows for designated brands, as applicable
▪           Strong experience in makeup training to effectively deliver training programs and develop team capabilities

o      Education: Associate or Bachelor's Degree (or equivalent)
o      Experience: 7 years experience or more
o      Certification: Makeup certification is preferred but not required.
 
 
o      Knowledge
▪           Knowledge on global retail industry and cosmetic trend
▪           Knowledge on skincare / cosmetic
▪           Knowledge on QoS
o      Skills
▪           English required in verbal and written
▪           Good training / coaching Skills
▪           Good Communication skills on listening, story-telling, presentation
▪           Good interpersonal skill with Team /BAs
▪           Motivational to team / BAs
▪           Able to evaluate and develop BAs
▪           Ability to learn quickly
▪           Preferred on video editing
 
o      Attitude
▪           Ability to quickly adapt to change
▪           Completes work on time/ punctual
▪           Creative thinker
▪           Commitment to excellent customer service
▪           Enthusiasm / Passionate / Friendliness / Optimistic
▪           Flexible / Open-minded / People-oriented / Service oriented
▪           Responsible / work independently
▪           Self-motivated