Job Title: Assistant Omni Operations Manager
Reporting to: Omni & CS Director
Location: Seoul, Korea

Job Responsibilities:

• Support all daily e-commerce operations of the site and back-office procedures to ensure smooth client experience and improve operational efficiency
• Collaborate with client service team to solve daily enquiries, follow up on order fulfilment, and monitor client shopping behaviour to identify potential frauds or resellers.
• Monitor operation on various system platforms (SFCC, WMS, POS, OMS, etc.) and cross-check all order details to ensure accurate information in all systems. Report and follow up on any technical issues to IS&T team.
• Partner with logistics team to monitor daily operations and KPIs of 3rd party providers including warehouse and last mile delivery partners and ensure flawless service to customers.
• Work closely with HQ, logistics and retail operation teams to order packaging materials and monitor non-merchandise inventory
• Coordinate and communicate with Planning and Supply Chain/ Logistics teams to ensure efficient inventory replenishment to maximize sales opportunity
• Facilitate and manage OMNI updates with stores.
• Conduct store training focused on OMNI operations.
• Provide onboarding training for OMNI operations.
• Conduct data analysis and generate reports related to ECO and OMNI operations KPIs.
• Monitor and report errors for CEGID BO, OMS, and Seamless systems.
• Lead and manage projects for CEGID BO, OMS, and WMS.

Requirements:

• Excellent English and communication skills
• A bachelor’s degree from a recognized institute with a strong academic record
• 7+ years of professional experience in e-commerce operations for a fashion or luxury retailer
• Advanced Proficiency with MS Office applications (Excel, PowerPoint); Pivot Tables, V Look ups, etc.)
• Experience and knowledge of e-commerce platform, payment gateway, warehouse operations and related systems (SFCC, WMS, POS, OMS, etc.)
• Ability to manage multiple tasks in a fast-paced environment
• Strong interpersonal and problem-solving skills