Position
Title: Export Agent
Reporting to: Air Export team leader (TC-2&3)

We Offer
A dynamic career opportunity right in the heart of major transformation of a TIME-100, world-class organization which constantly challenges you and helps you to grow.  Maersk is a global logistics industry leader, and working in the forefront with our large customer base gives a unique chance to make a significant difference on world trade & economy together with talented colleagues.  We value diversity and values of our staff, and offer competitive compensation.

Key Responsibilities

• As a primary point of contact for customer service, ensuring customer satisfaction by high-quality & timely service in cooperation with customers, colleagues, and overseas counterparts
• Execution of daily operations, ensuring to meet KPIs, and handling customer reports
• Arrangement of truck, packing, customs clearance, air space booking, transport document issuance, communication, billing, etc. for air exports, cross trades.
• Simple negotiation, vendor management, GP maximization, SOP creation & adherence, troubleshooting, other ad-hoc assignments

We are looking for

• Obsessive customer-centricity
• Ability to work with good self-organization, accuracy, and priority even under pressure
• Strong interpersonal & communication skills with external & internal stakeholders
• At least 3 year experience in airfreight operations
• Native-level Korean, and business-level English communication skills (written & oral)
• Experience with Microsoft Outlook, Teams and Excel
• General numeric skills
• Work overtime whenever there is a business need
• Proactive/independent initiative & job ownership/commitment
• "Can-do" attitude & willingness to learn and try new things
• Mindset to always challenge status quo for improvements