Department: TISSOT
Job Title: Retail Manager
Reporting Line: Brand Manager
Location: Seoul, Korea

About TISSOT
TISSOT is a Swiss watchmaker with a rich heritage dating back to 1853. Known for combining innovation, precision, and accessibility, TISSOT offers high-quality Swiss timepieces that blend traditional craftsmanship with modern technology. As a global brand with strong presence across retail, department stores, and wholesale channels, TISSOT continues to deliver exceptional customer experiences while expanding its footprint in key markets worldwide.

Position Overview
The Retail Manager will play a critical role in driving TISSOT's retail and wholesale business growth in Korea. This position is responsible for the overall performance and development of all offline sales channels, including boutique, department store, and wholesale partner networks. The successful candidate will lead commercial initiatives, drive sales performance, enhance customer experience, manage retail operations, and develop high-performing teams while ensuring alignment with global brand strategies and local market needs.

Key Responsibilities

Business Management & Sales Development
•    Monitor sales performance across retail and wholesale channels against budget and targets.
•    Develop and execute commercial action plans including client acquisition, campaigns, incentive programs, and inventory optimization.
•    Analyze market trends, competition, consumer behavior, and retail performance.
•    Collaborate with Finance on forecasting, budgeting, headcount planning, and investments.
•    Identify potential locations and business opportunities through profitability analysis.
•    Manage store opening, relocation, renovation, and closure projects.
•    Implement retail excellence and KPI-driven performance initiatives.

Team Leadership & Talent Development
•    Communicate business priorities and strategic direction.
•    Lead, coach, and motivate retail teams.
•    Partner with HR on recruitment, succession planning, and talent development.
•    Monitor store and individual performance through KPIs.
•    Ensure continuous development of product knowledge and service excellence.

Brand & Customer Experience
•    Strengthen TISSOT brand presence in Korea.
•    Implement CRM and customer engagement initiatives.
•    Collaborate with Marketing & Communication on campaigns and events.
•    Drive customer experience excellence and maintain brand standards.

Store Network Development
•    Support network optimization, renovations, relocations, and expansion projects.
•    Participate in negotiations with landlords and department stores.
•    Ensure alignment with global brand guidelines and commercial objectives.

Retail Operations Management
•    Oversee day-to-day retail operations and resolve operational issues.
•    Ensure implementation of company policies and standards.
•    Manage inventory accuracy, stock optimization, and shrinkage control.
•    Partner with Merchandising to maintain VM standards.
•    Monitor operational costs and improvement opportunities.
•    Report key issues and developments to senior management.
•    Coordinate cross-functional activities across departments.

Requirements

Experience
•    Minimum 10 years of experience in retail sales, retail operations, or commercial management.
•    Strong experience managing department store channels and multi-store retail environments.
•    Experience in premium retail, fashion, accessories, watches, luxury, FMCG, or consumer brands 
preferred.
•    Proven track record of delivering sales growth and operational excellence.
•    Experience leading and developing retail teams.
•    Store network development and stakeholder management experience preferred.

Skills & Competencies
•    Strong business acumen and sales management capability.
•    Excellent negotiation and relationship management skills.
•    Strong analytical skills in forecasting and KPI management.
•    Results-driven and action-oriented mindset.
•    Strong communication and interpersonal skills.
•    Excellent people management capabilities.

Education
•    Bachelor's degree or above.

Language
•    Business-level English, both written and spoken.

Technical Skills
•    Advanced proficiency in Microsoft Excel, PowerPoint, and Word.
•    Experience with retail systems, POS, CRM, and reporting tools is an advantage.