MISSION
Manage and control trends and status of the entire process and flow of repair services when necessary. Ensure the effective and efficient management of the Regional Care Service Center (central or local) and the global repair process, for one or more product categories and one or more geographical area, respecting Bulgari After Sales standards, as well as service level, cost, quality and lead times objectives.
Perform the repair administration process acting as an intermediary between repair technicians/workshops and commercial network, ensuring the availability of information throughout the process and follow-up on the repair status in the relevant systems. 

ESSENTIAL DUTIES & RESPONSIBILITIES
Customer Service
Registration status (10%) 
- Managing upon registration status of all repairs including watches, jewelry and accessories from all stores and Staff Repair in CS (SAP Customer Service Module) in line with regulations 
- Liaise with technicians on customers' requests and feedback to stores 
- Issue technical evaluation form 

Quotation (30%) 
- Update the defective codes and technical remarks in the system after technical evaluation 
- Create quotation and liaise with the stores on customer's confirmation and repair schedule 

Completion (20%) 
- Ensure completed repairs are aligned with the guidelines set by the Business Units 
- Update repair status and issue of repair warranty cards, when necessary 
- Generate invoices for charging repairs 
- Arrange the deliveries to relevant stores Communication with 

Stores (30%) 
- Answers on queries and requests from stores and all sales channels on every issue (spare parts, repair status and technical issues etc.) 
- Lead to resolve complaint issues and suggest feasible & reasonable options to stores 
- Bi-weekly follow up with stores on outstanding repairs, on-hold repairs providing reports to stores to monitor the situation 
- Bi-weekly follow up with stores on outstanding spare part orders, providing reports to shops to monitor the situation 
- Follow up the regional office on technical issues, updates, enquiries 
- Support stores for the use of SAP CS/COSMO System 
- Handles transfer or sales of WACC 

FOC Application 
FOC requests (10%) 
- FOC application to the regional office for all BU products, taking corrective actions towards customers and making the necessary claims

REQUIREMENTS
• At least 3 years’ experience in relevant department or business industry 
• Strong business acumen : Problem awareness, wills to improve 
• Advanced interpersonal and problem-solving skills 
• Knowledge of repair processes for the assigned product category 
• Analysis and reporting techniques 
• Positive attitude & High flexibility, Volunteering posture 
• Customer Orientation 
• Operational Effectiveness 
• Strong verbal and written communication skills in both Korean and English 
• Learning ability and training agility 
• Team play: open to performing any tasks, whether big or small; willing to teach and learn, lead, and follow