[Job Summary]
Looking for a Quality Assurance manager. This role acts as the strategic coordinator of quality initiatives, aligning all departments to deliver compliant, customer-focused products while continuously optimizing processes. The Quality Assurance manager strengthens the company’s quality system by recommending process improvements, ensuring compliance with customer and regulatory requirements, and coordinating across management, QHSE, R&D, supply chain, plant quality teams and external partners (suppliers and contract manufacturers). 

[Responsibility]
Quality policy & System Management 
• Define, lead, and implement quality policies in coordination with L’Occitane Group quality team. 
• Ensure implementation of the quality management system and associated tools in line with regulations. 
• Define, formalize, and implement the group’s document management rules. 
• Ensure compliance with document management rules across the group. 
• Ensure that activities impacting product quality and the Quality Management System (QMS) are formalized and that documents are kept up to date. 
• Ensure proper understanding and application of quality procedures across the company and L’Occitane Group. 
• Ensure site and off-site quality compliance, where products are manufactured and exported, with all applicable quality regulations like ISO 22716, Cosmetic GMP, 21 CFR, RSPO, … regulations by verifying adherence to the standards. 
• Define and implement the system quality audit plan for our processes. 
• Establish, lead, and improve activities related to the quality management system (ISO 9001, ISO 22716, cGMP, RSPO, 21 CFR...) for Erborian within L’Occitane group policies and framework. 

Co-responsibility with SCK QC team on the product compliance & release 
• Define and oversee product release processes and supplier QA processes.
• Identify, assess, and mitigate risks. 
• Management of deviations for non-conformities in product specifications & aesthetic issues. 
• In case of deviations, co-conduct investigations and co-create documentation together with SCK QC. 
• Integrate these responsibilities into the Quality Management System. 
• Approve Annual Product Reviews (APR) for OTC Finished Products. 
• Ensure compliance with the product standards by the production sites.   
• Participate in projects related to product standards aimed at guaranteeing product conformity. 

Risk & Issue management & Consumer complaints 
• Investigate and resolve site deviations (non-conformities, OOS, anomalies, deviations, customer complaints). 
• Identify quality risks and implement corrective actions. 
• Approve critical site change controls impacting product quality. 
• Participate in crisis management. 
• Handle recalls. 
• Handle customer complaints to reassure and respond quickly: record and share them with contributing departments. 
• Ensure effective action plans are implemented by contributing departments, in collaboration with SCK QC team. 
• Communicate customer dissatisfaction to relevant departments through KPI reporting. 
• Share implemented improvements with internal and external customers. 
• Establish or improve tools to streamline the reporting and handling of complaints. 
• Ensure the organization and execution of routine operational activities within the domain, in compliance with quality, hygiene, safety, and environmental procedures, required timelines, and regulations. 

Audits, Inspections & Compliance 
• Conduct suppliers (packaging and raw materials), contract manufacturers, subcontractor, and service provider audits. 
• Ensure internal and external audits are completed. 
• Prepare and monitor regulatory inspections. 
• Formalize the group’s quality requirements with respect to suppliers and subcontractors. 
• Communicate the group’s requirements to suppliers and subcontractors and ensure their validation through specifications. • Ensure compliance with the group’s requirements by suppliers and subcontractors. 
• Ensure compliance with the product identification and traceability process. 
• Guarantee the performance of the supplier and subcontractor qualification process. 

Operational Excellence & Projects 
• Ensure effective execution of routine operational activities in compliance with QHSE standards. 
• Participate in strategic group projects related to quality. 
• Lead or contribute to specific projects and quality committees. 
• Create, monitor, and coordinate action plans to achieve objectives. 
• Propose improvements to tools and processes. 
• Define Erborian level of requirement in coordination with L’Occitane group’s QHSE policies and other group frameworks 
• Ensure compliance with the product standards by the production sites. 
• Participate in projects related to product standards aimed at guaranteeing product conformity. 

Performance Monitoring & Reporting 
• Define quality company objectives and indicators. 
• Track performance metrics to achieve goals. 
• Communicate projects, activities, and results to other departments (including recalls). 

Regulatory and Technical Monitoring 
• Stay informed about global regulatory developments and changes in global quality standards. 
• Stay informed about best practices and the state of the art in the cosmetics’ field. 

Budget & Resource Management 
• Manage and monitor the QA budget. 
• Propose the budget required to achieve the set objectives. 

Quality, Health & Safety, Environment & Working Conditions in SCK facilities – Collaborate with R&D Manager 
• Ensure the framework, standards (GLP), and working conditions with a risk-prevention approach. 
• Ensure compliance with internal rules. 
• Act as an ambassador of the Quality & Safety Culture and promote quality of life at work. 

[Job Requirements]

• Bachelor Degree or above
• Quality, Engineer or other relevant Master degree in cosmetics, food or a related filed. 
• Experience in quality assurance is a must. 
• Fluent in Korean. Fluent in English (written and oral). Nice to have, would be French. 
• Use of office tools and information systems (SAP) – nice to have.