REPORT TO: Corporate Account Manager

A.  CORPORATE ACCOUNT MANAGEMENT (40%)
 
o Weekly Sales Report
- Prepare weekly sales report for their retailer promptly after collecting data from ELC (Estee Lauder Companies) counters and generic counters including online sales data
- Communicate with GP(Genpact) team regarding sales data and upload on BI (Business Intelligence) system 
 
o Corporate Sales Operation
- Manage their retailer’s ERP system and support CAM (Corporate Account Manager) in daily, weekly, and monthly tasks
- Follow up retailer’s ERP (Enterprise Resource Planning) management  
- Load of PO invoices and needed information in retailer’s ERP
- Support CAM to update SRP and NBP price updates into ERP system
- Support CAM in with monthly closing (inventory, sales)
 
o Corporate Events Execution and VIP visit preparation
-  Support CAM the arrangement of the Retailer Presentation – logistics, materials, gift, etc. 
- Make VIPs’ market visit arrangements and prepare necessary matters for respective Corporate Account clusters. 
 
 B. RETAILER OPERATIONS DATA MANAGEMENT & MONTHLY RECONCILIATION (30%)
 
o Support recurring monthly retailer-related operational data processes by consolidating multiple source data files and maintaining accurate files.
o Prepare retailer-specific data and supporting documents in accordance with agreed templates and timelines.
o Review and reconcile data exceptions, including store changes, and other operational adjustments, in coordination with relevant internal stakeholders.
o Coordinate with retailers and internal stakeholders to handle inquiries, confirm data, and close the monthly process within the required timeline.
o Maintain documentation and tracking files to ensure accuracy, consistency, and audit readiness of monthly operational records.
o Identify opportunities to improve templates, data flow, and process efficiency.


C. RETAIL OPERATION SUPPORT (Assigned Brands) (25%)
 
o Manage FOC (Free of Charge) items Order
- Consolidate FOC requests from the field or Brand Managers through standardized process & template and support respective brands on FOC items to place the order to Lachen 
- Monitor shipping status and share tracking information with SEE (Sales and Education Executive). The SEE will ensure the FOC delivered to each counter with right quantity in a timely manner. 
 
o Brand Operation Support
- Consolidate saleable product requests and order to Affiliate (ELCA) for products for KOL (Key Opinion Leader), retailer gift or BA (Beauty Advisor) gift etc.
 
o Counter Operation Support
- Support free-good delivery to Bas by checking any missed delivery address
 
D. ADMINISTRATIVE SUPPORT (5%)
 
- Follow up counter expense payment managing manual PO process for general operation or BAs’ T/E (Travel and Expense)
- Manage ELCMarketplace to make an indirect procurement to source and buy goods and services

• B.A degree or equivalent/above
• More than 3 years travel retail business experience
• Verbal/Written English communication ability
• Good working knowledge of MS Excel and PowerPoints
• Analytical, Meticulous, Good with numbers, System/Technical Savvy
• Well organized with multi-tasking
• Initiative, able to work independently
• Good communication/Interpersonal skills
• Experience in Payroll or HR operations is a plus
• Strong attention to detail and accuracy
• Proactive communication skills to coordinate with internal and external stakeholders