Contract Period : 1 Aug 2026 - 31 Dec 2027
 
*Position summary:
-A Customer Service Officer (CSO) plays a critical operational role in ensuring both customer experience and supply reliability by maintaining accuracy and efficiency across the entire Order-to-Delivery process.
-Through close collaboration with overseas manufacturing sites and internal stakeholders, the CSO minimizes supply risks and systematically manages customer order processing, invoicing, and returns.
-This role requires strong SAP-based operational capabilities and a high level of data accuracy, along with the ability to continuously improve ways of working in an AI and digital automation environment. The position also demands effective problem-solving skills in complex situations involving multiple stakeholders.

*Qualifications required:
-Demonstrate SAP knowledge especially on MM and VA module
-Strong problem-solving skills in situations involving multiple stakeholders
-Ability to work flexibly across time zones
-High attention to details, and quickly adapt to change in AI automation
-Business communication in English language for liaising with global interfaces

*Key Responsibility and requirements:
-Coordinate with oversea factories to ensure timely availability of manufactured goods
-Review and process customer orders accurately
-Proactive customer communications related to Order Management
-Follow up order block/release and payment
-Send and amend tax invoice
-Handle product returns and replacements
-1–3 years of working experience with fluency in English.