ROLE & RESPONSIBILITIES

 
1. Customer Support

1. Respond to customer inquiries via phone, email, chat, or in person.
2. Provide accurate information about products, services, policies, and procedures.
3. Handle complaints and resolve issues in a timely, efficient, and courteous manner.

2. Order & Account Management

• Entry order & Delivery cost in ERP 
• Manage order reception in Excel  – E Mail, customer portal 
• New customer creation in CRM 
• Review the available inventory in the Inventory Status Sheet and assign the outbound batch based on the FIFO method
• Purchase request to Planning team in case of stock shortage 

1. Process orders, returns, refunds, and exchanges according to company guidelines.
2. Update and maintain customer accounts with accurate information.
3. Daily Order closing 
4. Monthly closing with issuing tax invoice
5. WMS / ERP / Order sheet Closing 
6. Manage Price by product and customer 
7. Provide document (COA. Delivery note ) to customer daily 

3. Communication & Collaboration

1. Work closely with sales, logistics, technical support, and other internal teams to address customer needs.
2. Communicate recurring issues or customer feedback to management for continuous improvement.

4. Documentation & Reporting

1. Record interactions, transactions, feedback, and complaints in the CRM system.
2. Maintain detailed and organized service logs.

Qualifications
Required

1. University graduate with bachelor’s degree minimum
2. Good communication skills in both written and verbal English
3. System and process oriented
4. Minimum 10 years of experience / Minimum 2 years in manager position
5. Advanced user of Microsoft Excel, PowerPoint, and Word
6. Ability to multitask and manage time effectively.
7. Customer-oriented attitude with problem-solving abilities.

Preferred

1. Experience in Lean process improvement.
2. Experience with ERP systems (D365).
3. Knowledge of company products or industry background.

※ Please ensure that your current compensation and desired salary are clearly stated on your resume