주요업무

JOB SUMMARY

Performing variety of customer service activities for internal and external customers, providing information, resolving issues and ensuring customer satisfaction. Responding to customer phone and other communications, addresses questions/issues/problems/concerns.


PRIMARY DUTIES AND RESPONSIBILITIES:

Provides customer technical support for one or more Company products or services, including pet and other animal health care-related products for veterinarians, medical diagnostic and water-testing equipment and other products and services.  Support may consist of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues, customer order entry and billing or other priorities.  Determines customer needs, researches and provides solutions, coordinating with other team members as needed.  Ensures ongoing customer satisfaction and continuing strong customer relationships.  Supports quality management system and other compliance requirements.



EDUCATION:
High School diploma or equivalent combination of education and experience required.Associates degree, Bachelors degree or equivalent preferred.


REQUIRED SKILLS AND ABILITIES:

• High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships.
• Technical record keeping management skills.
• Reasoning and analytical skills to resolve issues.
• Phone skills, with ability to establish rapport.
• Attention to detail.
• Organized with ability to multi-task.
• Ability to work independently and as part of a team.
• Supervisory skills, if a lead position.
• Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner.
• Personal computer skills, including Microsoft Office.


PHYSICAL DEMANDS:

• Extensive sitting, phone and computer use.
• May be required to lift, move and carry up to 50 pounds.
• Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus.
• Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person.
• Ability to communicate verbally on phone and in person.
• Fluency in the English language.
• Extended hours may be required.
• Some travel required.


WORK ENVIRONMENT:
• Laboratory environment with potential biohazards present.
• Potential for exposure to agents known to cause zoonotic disease in humans and use of potentially hazardous chemicals as defined by the National Hazard Communication Standards. A complete list of such chemicals is available from department supervision.

자격요건

• 경력 1년 이상
• 대학교졸업(4년)이상

우대사항
• 고객 응대(Customer Service) 경험 보유 우대
• 임상진단(Clinical Diagnostics) 또는 생화학 데이터 해석/지원 가능자 우대
• 우수한 커뮤니케이션 능력 (전화 및 이메일 응대 포함)
• 고객과의 관계 형성 및 유지 능력• 기본적인 컴퓨터 활용 능력 (MS Office 등)
• 독립적으로 업무 수행 가능하며 팀 협업 능력 보유• 영어 커뮤니케이션 가능자 (읽기/쓰기/전화 응대)
 

근무조건
 • 고용형태 : 정규직(수습 6개월)
 • 급여 : 면접 후 결정 
 • 근무시간 : 주 40시간 (토요일 교대근무 포함)
• 근무지 : 서울 강남구 자곡로 174-10 강남에이스타워 517호 (재택근무 가능) 

복지 및 혜택

• 급여제도 : 장기근속자 포상, 성과급, 4대 보험
• 조직 문화 : 자유로운 연차사용, 회식강요 안함, 수평적 조직문화, 자유복장, 노사협의회, 출산 장려
• 경조사 지원: 생일파티, 출산 선물, 장례 물품 및 휴가 지원
• 교육/생활 : 음료제공(차,커피), 간식 제공, 외국어 교육 지원
• 지원금/보험 : 헬스비 지급, 건강검진, 각종 경조사 지원, 단체 상해보험, 의료비지원(가족), 의료비지원(본인)