E-commerce Strategy Planning and Execution
Oversee the day-to-day operations of the e-commerce platform(s) to ensure smooth performance, accuracy, and timely execution of campaigns.
Understand business goals and key priorities to develop an end-to-end e-commerce marketing strategy and campaigns
Monitor inventory, pricing, and product listings to maintain consistency with brand standards and competitive market positioning
Develop strategies to optimize visibility, conversions, and overall performance on owned online platforms
Ensure high-quality customer experience across all digital touchpoints, resolving any operational issues and improving customer satisfaction.
Define and track key performance indicators (KPIs) such as Conversion Rate, Average Order Value (AOV), and Customer Lifetime Value (CLTV), providing regular data-driven reports.

E-shop and Naver Brand Store Management
Plan and manage to develop the whole scope of owned e-shop and Naver Brand Store
Create strategic action plans to attain consumers connected to the brand
Analyze traffic of e-shop and Naver brand store on a regular basis to understand the trend of online consumer's behavior
Closely work with APAC and global team to enhance owned e commerce shop and unified portal

CRM activation
Plan and execute CRM activities based on SFDC & Commercial website analysis
Plan to expand CRM to customers (retail stores/E-commerce/etc,)
Champion the digital customer journey, leveraging CRM strategies and market insights to foster customer loyalty and retention.

Key stakeholder Management
E-commerce distributor management
Other agencies and partners depending on business situations
Collaborates closely with cross-functional teams, including marketing, supply chain, and IT, to ensure seamless digital operations and efficient inventory management.

Education: Bachelor’s degree or higher
Experience: Minimum of 5 years of proven experience in e-commerce, digital merchandising, or online retail operations
Language Skills: Advanced English proficiency (both written and verbal) required for seamless communication with APAC and global team.
Analytical Skills: Strong analytical capabilities with the ability to interpret complex data (e.g., sales history, search trends, customer buying patterns) to drive actionable insights and optimize product visibility.
Platform & Tech Expertise: Solid understanding of e-commerce platforms and proficiency in web analytics tools.
Cross-Functional Collaboration: Excellent communication and interpersonal skills with cross-functional teams and external stakeholders.