The Key Account Manager is responsible for managing and growing the company’s most strategic national and/or global accounts.
This role drives long-term revenue growth, strengthens executive-level relationships, and ensures cross-functional alignment to deliver value-based solutions to key customers.
 
Key responsibilities include:

• Own and manage strategic national and/or global customer accounts, acting as the primary point of contact
• Develop and execute multi-year strategic account plans aligned with customer business objectives and company growth strategy
• Build and maintain senior/executive-level relationships within customer organizations
• Drive revenue growth, market share expansion, and profitability within assigned strategic accounts
• Identify and prioritize new business opportunities, including upsell, cross-sell, and solution expansion
• Lead complex contract negotiations, pricing discussions, and commercial agreements with a win-win mindset
• Coordinate cross-functionally with Sales, Marketing, Product, Engineering, Service, Supply Chain, and Finance
• Ensure consistent global or national execution by aligning regional sales teams and global stakeholders
• Conduct regular business reviews and performance tracking against KPIs
• Monitor customer satisfaction, manage escalations, and ensure long-term retention
• Gather and share market, customer, and competitive intelligence to inform business strategy
• Maintain accurate forecasting, pipeline management, and CRM reporting
• Travel as required to support customer engagement and global coordination

Qualifications:
 

• Bachelor’s degree required (Business, Engineering, or related field preferred)
• 8+ years of experience in strategic account management, key account sales, or enterprise B2B sales
• Proven success managing large, complex national or global customers in a manufacturing, OEM, industrial, or capital goods environment
• Strong experience in value-based selling and consultative sales
• Demonstrated ability to influence and negotiate at executive level
• Experience working in matrixed, global organizations
• Strong commercial, financial, and strategic planning skills
• Willingness to travel frequently (typically 40–70%, role dependent)

The Ideal candidate will also possess the following skills:

• Strategic thinking and long-term account planning
• Executive communication and presentation skills
• Complex negotiation and contract management
• Cross-functional leadership without direct authority
• Strong analytical and forecasting capabilities
• High level of ownership, accountability, and results orientation
• Ability to work independently in ambiguous environments
• Language skills: Professional proficiency in English (intermediate to advanced or higher)