[Position Purpose]
The E-commerce Assistant supports the day-to-day operations of OT.COM, ensuring smooth execution of core activities across product, orders, and customer service.
This role contributes to operational stability by supporting increasing workload driven by business growth and ongoing e-commerce initiatives.

[Major Responsibilities]
1.    E-commerce Operations 
•    Support product setup, pricing, and content updates 
•    Assist with site merchandising and basic website maintenance 
•    Ensure accurate and timely execution of daily operational tasks 

2.    Order & Fulfillment 
•    Support order monitoring and basic issue handling 
•    Coordinate with logistics and relevant stakeholders 
•    Follow up on order-related requests 

3.    Customer Service 
•    Support handling customer inquiries (chat, email, phone) 
•    Assist with issue resolution related to orders and delivery 

4.    Inventory & Data Support 
•    Support inventory checks and data updates 
•    Assist with basic reporting and data tracking 
•    Maintain data accuracy and organization 
5.    Project & Website Support 
•    Support execution of e-commerce projects and site improvements 
•    Assist coordination with IT and external vendors 
•    Support implementation of new features and enhancements 

6.    Coordination 
•    Support communication with internal teams (Marketing, Retail, IT) 
•    Assist in coordinating ongoing tasks and follow-ups 

7.    Operational Support 
•    Support daily operations and ad-hoc tasks 
•    Contribute to maintaining a stable and efficient workflow

[Qualifications]
•    At least 1-2 years of experience in e-commerce, retail, or related fields 
•    Entry-level candidates are welcome 
•    Strong attention to detail and ability to follow processes 
•    Ability to handle repetitive and operational tasks 
•    Strong communication and coordination skills 
•    Basic English communication skills 
•    Experience with e-commerce platforms or CMS tools is a plus 
•    Interest in fashion, retail, or digital business is a plus